FAQs

Once we have dispatched your parcel you will be emailed a tracking number that you can use to access Australia Post's tracking system There you can see where your order is now, and when it is due to arrive.

If your order has not arrived by Australia Post's predicted delivery date or if there have been no tracking movements, email us at orders@fourpillarsgin.com.au*

Thank you, as always, for your support and your patience.

* Please note if you are ordering from WA, our parcel delivery service has been severely impacted by flooding in NSW and VIC. We are doing our best to deliver orders as soon as possible, but it may take a bit longer for your goods to arrive. We sincerely apologise for any inconvenience this may cause.

Cleaning and sanitisation: Our tables are thoroughly cleaned and sanitised between each booking. We also have access to a pretty great gin-botanical sanitiser, so you can use that throughout your visit. We also actively encourage social distancing for all our guests.

Sun - Thu: 10.30am - 5.30pm (last drinks 5:15pm)

Fri - Sat: 10.30am - 9pm (last drinks 8:45pm)

Absolutely! Find out more on how to book your 55-minute G&T&T tasting sessions in our mezzanine, or a table for drinks in the distillery door (90 minute seatings, maximum group size of 8) right here.

Our distillery door tasting bench runs from 10:30am to 5:15pm, 7 days a week. This is available to all walk-in groups. Larger groups (9pax and over) need to book in advance.

Yes, see ourGroup Bookings pagefor more information or contact us atinfo@fourpillarsgin.com.au.

If you’re looking to book a table in our Distillery, our largest tables can comfortably seat groups of 8. If you are wanting a table for more than 8, please call the distillery on 03 5962 2791. Larger groups, you can always look into one of ourDistillery workshopsranging from a G&T&T Tasting session to a Maker’s Session (where you get to make your own gin!).

Yes we do! From Monday to Thursday at 2pm, we offer a guided tour of our Healesville Distillery which takes you behind the portholes to see our gin stills, botanicals and solera of barrels. Then it's down to our bottling line, bar and everything in between. Tours are limited to 10 guests. See more details and book here.

While we do serve up some light, gin-inspired snacks, if you’re after a bigger meal, we recommend checking out some of the other places in town. We’ve got some mighty tasty suggestions overhere.

Whilst we do have a dog friendly table, it is in high demand, so you will need to get in quick to make a booking. This table only has umbrella coverage. Please call 03 5962 2791 to discuss.

Our Healesville distillery is kid friendly. As our bar is prone to being exceptionally busy, and bar staff are frequently carrying hot and cold drinks to tables, we do ask that kids remain with their guardians at all times.

Yes, we do have an outdoor area. At present this area has minimal seating, and only umbrella coverage.

Yes, we have a limited amount of high chairs available.

Our Gin Shop is open 11am-6pm daily.

Eileen's Bar is open from Wednesday and Thursday from 5pm-late, Friday, Saturday and Sunday from 3pm-late.
See here for more details on visiting us at our new Sydney home.

We currently have a booking system in place for bothEileen’s Barand allworkshopsin the Gin Lab. We accept walk-ins at Eileen's Bar if we have capacity.

Visit ourWorkshop and eventspage to book. Our Cancellation Policy is a full refund 24 hours outside of the event.

We have a booking system in place for Eileen's Barhere, but we accept walk-ins if we have capacity.

We accept bookings of up to 10 people in Eileen’s at the moment. Any booking over 6 people will incur a 10% service charge on their bill. Workshop sessions can fit a maximum of 25 people depending on the type of session.

Yes, we do. For an information pack, please contact us onsydlab@fourpillarsgin.com.au.

Indeed we do! Our menu features a handful of delicious Gin Snacks, perfect for grazing.

Yes, there is wheelchair access to all publicly accessible areas of the Laboratory. The Gin Shop is accessible from street level on Crown St, while Eileen’s Bar and the Gin Lab can be accessed via lift on Fitzroy St.

Our venue does allow minors on premise in the line with government restrictions. However, anybody under the age of 18, must stay clear of the bar area and remain in the company of their responsible adult.